What is a process? A process is how an enterprise uses its resources do function and achieve its objetives. The manner in which processes are organized defines the conversion logic of inputs into products and services to satisfy the needs of consumers and other stakeholders. A process model is a useful representation of the real process that enables specification of strategies and calculation of performance in future scenarios. It can also be used to track past performance and compare it to expected performance, indicating leverage points and establishing a powerful monitoring and improvement cycle.
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